Terms of Delivery
Delivery Times
Orders are shipped normally within 1-2 business days of purchase. ”Special order” items that are not in stock at the time of the purchase (indicated by the yellow ball in our webshop) are shipped within 10-20 business days. Placing orders outside the EU is not possible at the moment.
Estimated delivery times (excluding orders with ”special order” items):
- Finland: 1-2 business days
- Estonia, Latvia, Lithuania, Sweden: 2-4 business days
- Other EU countries: 3-8 business days
Delivery Methods
Domestic deliveries: Orders are shipped via Matkahuolto and Posti
International delivery methods:
- GLS parcel (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Spain)
- Posti Parcel Connect (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Hungary, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia and Spain)
- Posti Express Business Day (for business customers - Estonia, Latvia, Lithuania and Sweden)
- Posti Postal Parcel Baltics (Estonia, Latvia and Lithuania)
- Bring PickUp Parcel (Denmark and Sweden)
- Bring Home Parcel (Denmark and Sweden)
- PostNord Parcel (Denmark and Sweden)
Delivery Costs
Deliveries within Finland: from 4,95 € (cost depends on the payment and delivery method)
Other countries:
- GLS Parcel, Bring & PostNord pickup parcels, Posti Parcel Connect, Posti Postal Parcel Baltics: 10 €
- Bring Home Parcel, Posti Express Business Day: 15 €
Refunds and exchanges
The customers have the right to return or exchange purchased products within 30 days of the delivery.
The return is possible if the item has not been used and both the product and its package are in the original condition. Please repackage the product carefully in its original (or equivalent) shipping box and add the filled return form to the shipment. Please note that the following products are not eligible for return: - hygiene and health products (such as face masks and ear plugs) - custom products made specifically for the customer (e.g. power reduction kits, brake hose sets) The rights to return electric products are limited.
If there has been an error in the order on our behalf or a product turns out to be defective, we will refund the shipping costs of the return. In other cases the return/exchange will be at customer's expense.
Cancelled and returned orders will be refunded within 30 days.
Returns step-by-step
- Pack the products well and include a filled return form in the package.
- Attach the return address slip on top of the parcel and take it to the carrier’s service point.
The carrier of the return might vary, so please check the address slip for which company is being used.
In case of an exchange:
- Return the order same way as mentioned earlier and we will refund it.
- Make a new order.
If the price of the product you want to exchange (e.g. different sized clothing) has changed, please contact us at [email protected].
