Terms of Delivery

 

Terms of Delivery

 

Delivery Times

 

Orders are shipped normally within 1-2 business days of purchase. ”Special order” items that are not in stock at the time of the purchase (indicated by the yellow ball in our webshop) are shipped within 10-20 business days. Placing orders outside the EU is not possible at the moment.

 

Estimated delivery times (excluding orders with ”special order” items):

  • Finland                                1-2 business days
  • Estonia, Latvia, Lithuania, Sweden                            2-4 business days
  • Other EU countries                                        3-8 business days

 

Delivery Methods

 

Domestic deliveries: Orders are shipped via Posti and Matkahuolto

 

International delivery methods:

  • Posti Parcel Connect (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Germany, Hungary, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden)
  • Posti Express Business Day (Estonia, Latvia, Lithuania and Sweden)
  • Posti Postal Parcel Baltics (Estonia, Latvia and Lithuania)
  • Posti Priority (other EU countries)

 

Parcel Connect, Express Business Day and Priority are Finnish postal service Posti’s delivery methods. Their partner couriers and/or carriers may vary in different countries.

 

Delivery Costs

 

  • Deliveries within Finland                4,85-17,95€ (depending on the payment and delivery methods)
  • Posti Parcel Connect                       10 €
  • Posti Postal Parcel Baltics              10 €
  • Posti Express Business Day            15 €
  • Posti Priority                      35 €

 

Refunds and exchanges

The Finnish Consumer Protection Policy guarantees the consumer a 14 day period in e-commerce during which the consumer can return or exchange their products. According to the policy the consumer must notify of the return within 14 days from the day he/she has received the product. The consumer is not obligated to give reasons for the return. The products must be unused, resellable and in the original packaging. When returning send back the unused product in its original packaging, including all labels and instructions of use. You also need to include a Return, Exchange and Warranty Claims form, which you can request from info(a)storm-motor.fi. Before returning any items, please contact our customer service. To speed things up, you may send a copy of the Return, exchange and warranty sheet by email to [email protected] Please contact our customer service if you have questions. The customer pays for the shipping of the return/exchange. After receiving the product we will refund the customer. If the exchange is due to a mistake on our behalf we will refund the whole postage fee. (The return must be made according to our return policy, using regular mail delivery. Other / more expensive methods of delivery will not refunded).

Returns step-by-step

• Send e-mail to: [email protected] We usually reply latest the following day.

• Pack the products well and enclose information on how you wish for us to act. In other words tell us who is returning/exchanging and what. Include a filled copy of this return form.

• Send the package to: Storm Motor Oy / Returns & Exchanges, Lukkosepänkatu 4, 20320 Turku.